You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. 75 per hour. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. No trains are running from the station. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. You can keep a track of your balance online and the lane display messages will also indicate when your balance is running low to alert you to top up your account. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. What is the Mersey Tunnel's Residents Discount Scheme? Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. We are sorry for any inconvenience caused. The documents you should supply are: Please complete the application form below. It is the Account Holders responsibility to ensure payments are successfully processed. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. We aim to have normal service resumed as swiftly as possible. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. ICICI Bank - Home. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. We aim to have normal service resumed as swiftly as possible. Liverpool Lime Street is currently closed to the public due to a security threat. We aim to have normal service resumed as swiftly as possible. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. Share Vehicle Details. We would recommend that you seek independent legal advice on this issue. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Last updated on: 2021-08-30 If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. We aim to have normal service resumed as swiftly as possible. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. They are all up to date and will always work for logging in securely on our website! Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK How do I calculate my monthly Direct Debit Payment? Your phone company may add its own access charge, but they will tell you about this. your current council tax bill, or a utility bill with your name and address dated within the last 3 months Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. How should I plan for my journey? Merseytravel fast tag account login. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. Anything above that weight may still travel subject to prior approval based on a load calculation basis. The full amount of your top up is credited towards any journeys. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Personal accounts are restricted to a maximum of 4 Users. 3. The discount is only available to class 1 vehicles, i.e., a car or small van** To request a receipt, please have your card payment details available and click here. Personal accounts are restricted to a maximum of 4 Users. Log in to manage your Mersey Tunnels account. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. receive the highest rate of mobility component of the Disability Living Allowance; Our Customer Services Contact Centre is available to support with your queries 7-days a week. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. One of the benefits of T-FLOW is that you can manage your account online. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. Please use. When will I receive my new allocation of journeys in my account? Please ensure you leave enough credit to cover any journeys that you need to make. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. or T-FLOW is available for all vehicle classes and removes the need for cash. The discount is allocated to your T-FLOW account. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Merseytravel is committed to processing your personal information in a clear and transparent way. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. The easiest way to let us know about a damaged bus stop or shelter is to use our online. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). You can check how much you spend and keep track of the journeys you have made via our online account management system. For all other enquiries please email ask@merseytravel.gov.uk. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. The easiest way to apply for Merseylink membership is online here. If you do not register, proving eligibility, the full cash toll rate will apply. If this information changes, for any reason, you must notify us immediately. Any payments made using a mobile device (e.g. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. Step 3. I have a summons relating to an offence inside the tunnel. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels You can use our online Get In Touch webform and completing the Ask Us a Question option. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. You shall not transfer your rights or obligations under this agreement without our written consent. Receipts are available for viewing and downloading up to 6 months after your journey. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. I want to travel through the tunnel. Please use the AUTO lanes to pay with the correct change or by contactless.
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