We had a Balcony that's fine as no Suites were avaliable at the time. Are you about to book your first cruise and looking to save money by reserving the cheapest room available? CC Help Jenn I will keep looking :). You can go to Guest Services to speak with them immediately upon boarding but I would not bet on this being an option at all. If you are eligible, you'll be able to submit bids for your upcoming sailing. CC Help Jenn Pasted as rich text. cellyn I would find another TA or book direct with RCCL next timeit sounds like he doesn't want to do any additional work once you have booked and paid in full. if they did refund you should see it on the website , it should reactivate the make a payment option and the amount would be there on negative. This morning I checked, and sure enough, the guarantee was gone. that`s strange they would close at 3pm et, i think it was 10pm et or midnight et when rci call center had closed i think your ta is giving you a line of bs. This is a blind stateroom upgrade bidding program, where close to your sail date you can let Royal Caribbean know how much you would be willing to pay if an upgrade situation presented itself. The caveat is you won't get any money back. The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. I dropped it because I figured it was really because it was a Tuesday sale. Chalk this one up to a learning experience, and find a new TA. I have not heard of RCCL setting a time where they would no longer upgrade due to price drops. No hassle whatsoever. Now that you booked a Royal Caribbean cruise, you might be wondering if there is an option to upgrade your stateroom to a larger, better or conveniently located room. You get whatever they are offering at the time you re-price your booking. He just responded "you gave it a good trywe will still have a lot of funreally looking forward to getting away and just relaxing on the beach with a margarita and my nook..". Started June 21, 2021, By For us it was a huge win-win as I didnt think we could take advantage of a price drop after final payment. Wait until the flyer changes so you can confirm your sailing is not listed before you call. The agency may have won awards, but how long has he been working as a TA. Check on the Royal Up website to determineif you are eligible for an upgrade. There ARE good TA's out there, sorry your experience isn't so good. We went for a $200 discount on an undersold cruise recently and the best they could do was to cancel my current bookings (and extras) and for us to re-book a new cruise, was a pain in the butt. 5280mom, September 17, 2017 in Royal Caribbean International. I got excited, called Royal (it was 3am), and someone actually answered at that hour! June 23, 2019 in Royal Caribbean Discussion. I wouldn't give up, you should be able to upgrade. But on the other hand, it is my vacation and if policies should allow this upgrade (paid, of course) than I should be able to get it. If I wake up tomorrow morning and the price is the same, does that mean the deal is over and I should be able to upgrade at the online price? Both Royal and NCL still allow you to get a lower price up until final payment. July 21, 2022 in Royal Caribbean Discussion. Started August 27, 2021, By I hated sending him an email this morning to tell him it wasn't to be. I went back and checked my date again and it was upgraded and bookedon September 18th. I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Enjoy your upgrade.We went from an inside to a balcony after final payment when we saw a great senior deal.Only 1 in the room has to be a senior.We got new tags at the pier.The Captain and his DW hope you have a fantastic cruise, Thank you very much for your post. Urghthat is frustrating to hear. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). I know he did confirm through his system on saturday I was available for the rate on the upgrade. Yep, never going with a TA again. Would we lose all these, ie would it be classed as a cancellation and rebook or would they just keep our booking and move us to the different rooms? Any hidden fees for your own modem and router? I'll give them a call when I have the money in my bank. I don't understand. With your support, we can create more exciting content and share with everyone! Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. You will lose it since you are past final payment date. Started August 27, 2021, By How would i find out which ones are obstructed view on Oasis? Our sail date is in 13 days. Or better yet, call the C&A line. Urghthat is frustrating to hear. As long as the cruise costs $0.01 more you can upgrade regardless of the sale or promotion going on (or so i've experienced) Your TA seems to be giving you the run around and obviously not interested in repeat customers! L454S, that's how I understood it to work too but I specifically asked if she was unable to move me to a room that cost less even though I wasn't asking for a refund and she confirmed that was the case. Whatever the reason, here are the ways to upgrade your cabin. Your link has been automatically embedded. Want2Cruise 701 received an email offering the opportunity to upgrade from a Celebrity Suite to a Royal Suite or Penthouse, for a minimum bid of $1,000 per person. By The caveat is you won't get any money back. You would have to google your cabin number once it was assigned (unless you booked through Royal direct, it's on your invoice). *Please see all applicable Terms & Conditions for Promotions. $18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. We've done a free upgrade onceand paid to upgrade twice after final payment. As we had booked late, the savings was several THOUSAND dollars. Is this really the case? Powered by Invision Community. Started June 21, 2021, By He said it would be and there would be no problems. I just wanted some advice to see if what he is telling me is true. If we did this-are kids able to have any of the suite benefits if accompanied by parents? Either way, I'll take care of the rest of the needs (there aren't many) from here on out and if another opportunity comes up, I'll ask for a 3 way conference. This topic is now archived and is closed to further replies. This morning there was another price drop and it's not listed on the GGG flyer so I thought I was all set. His TA is t. Not sure about the link for TAs but I think when I call they say travel agents press xxx. Make Sure Your Voice Is Heard! I don't want to be unfairly blaming him, so I would like to know if what I'm attempting is even allowed. There might have been something more I am not aware, but considering the excuses provided, I think it is the TA. LauraS This was after final payment. Do we have the option to upgrade to a grand suite and connecting balcony? We went for a $200 discount on an undersold cruise recently and the best they could do was to cancel my current bookings (and extras) and for us to re-book a new cruise, was a pain in the butt. Like what you see? Your only option is if a higher category cabin is available at the same price or lower, you can upgrade ( no OBC or refund if the new price is under your old price). Just thought I would come back andupdate for those asking. Since Royal Caribbean cruise ships sail full regularly these days, availability for upgrades is slim, however,there may be an opportunity to upgrade if there is an open stateroom. LauraS Started August 27, 2021, By Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. $140 on one reservation and $300 more on the other reservation so both would be paid upgrades. Create an account to follow your favorite communities and start taking part in conversations. Thanks for the posts. Thank you very much for your quick reply. My fault. I found a great rate and jumped on it, I'm glad I did. By I have found a balcony upgrade three times since final payment that would be within my budget to move. And now I don't have to worry that I would always want a balcony (I have never had one in my 13 previous cruises!). He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". The Royal Caribbean operator will price the new stateroom out for you and tell you what the new price will be. CC Help Jenn You can post now and register later. I also told her that I wasn't expecting any money or credit to be refunded, but she wouldn't budge. It was not, but I said that was fine, the cabin qualified for military. Make Sure Your Voice Is Heard! Another point, after final payment, if the suite is less than what you have booked (two cabins to one suite) you get NO refund, not even extra OBC. Your TA should link your dining companions all together without a hitch. It is strongly recommended that you book the category of room you wish to enjoy during your cruise vacation. If we upgraded to the ocean view with balcony guarantee would we be refunded the difference in price or receive OBC? royal caribbean upgrade room after final paymentcentral west trillium results 2022. street food market in delhi. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. Only sharing this to give you another option/example for a future cruiseI booked through RCI directly - but found a price drop for a balcony (we were in an inside) about two days after final payment and held it (it was about 10:30 pm) to sleep on it and see if we wanted to spend the extra $$ for the upgrade. I am happy with my original cabin location. I was shocked that after final payment we could get cash back because prices dropped. Will RCI not upgrade 13 days in advance of sailing? Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. It is very unlikely to be able to change or upgrade your room onboard. He told me the price I was looking at was a military rate. She took my payment and upgraded us on the spot! Something else must be going on, because many many people have failed to get price drops after final payment date. (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). Seeing as the balcony's so cheap might look into a JS! I just don't like excuses that aren't true. We upgraded on our first cruise from a Jr Suite and Balcony, to a 2 bedroom Grand Suite. I asked why. are you sure you weren't really outside of final payment date? I checked yesterday, it was still showing available. You could try to call back and speak to a different agent. The bid amount is per person for the entire duration of the cruise. LauraS I could not even get $100 OBC for the lower price. I'd try calling Crown & Anchor if you are a member. Make Sure Your Voice Is Heard! Will RCI not upgrade 13 days in advance of sailing? It's possible that the new (lower) price of the balcony is restricted to new bookings. We now owe $76 next August for the final payment. For example, in one case I had booked a 7 day in an inside room and prices had dropped so far at one point that a balcony cabin would cost a total of $3 more. Balance is reading 0.00 even though amount paid is more than package price. Our sail date is in 13 days. Try and enjoy the cruise anyway. However, ships are sailing full and the practice in general has been abandoned. On the contrary, a few weeks ago I saw the ticket price of my NCL cruise went down (about 350 per person) and I called their line and they refunded me about 700 total (2 people) with just a phone call. CC Help Jenn BTW, the Royal Up minimum bid to upgrade is $500 per person. Royal Caribbean accepted my $4,200 upgrade bid for a downgraded cabin Michelle Couch-Friedman August 29, 2022 Royal Caribbean offered Stan Fernald and his wife the opportunity to bid on an upgraded cabin for their upcoming cruise. Powered by Invision Community. I'm wondering if his excuse this time (too late to upgrade) is his way of telling me not to keep looking and asking again. Will Royal Caribbean allow me to get an upgrade t. Obviously, I will be happy in the rooms we originally booked. He then came back and said he could not get the rate. I'm not even going to ask for his assistance on that. Then I don't see why you should not be able to upgrade for the posted web price, unless Royal has very recently implemented some new policy. Royal Caribbean suggested I bid on multiple rooms to increase my chances of an upgrade. (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). So, if I had waiting until morning, it would have been gone gone gone! Cruise lines sometimes offer special promotions in which two different cabin categories are priced equally -- so if you book the . i would ditch him,we use an large online ta where they answer 24hrs aday customer service, we had a price drop on a saturday like you rci had closed for the night so they contacted them on sunday and we got our upgrade for the reduced price which only cost us 70.00 dollars more. Obviously, I will be happy in the rooms we originally booked. You have confirmed that generally this should have been available. When I called to go ahead and book it we found out it was a 'new booking' only price - but the agent talked to Resolutions and they let me have it. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. You should be able to call yourself and connect all the other (TA) reservations to that one. The upgrade was made, but no refund. By Two meta category upgrades winning bids seemed to fall between $100-$150 per person. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Plus, it was the LAST Grand Suite available (still shows none left on the website). Thanks for sharing any knowledge or experiences. My fault. UPGRADE YOUR STATEROOM IN A FEW SIMPLE STEPS Introducing RoyalUp a new bid-based stateroom upgrade program. Keep watching the price, if it does not change and it is no longer listed in the next flyer (due Thursday afternoon), then you still may be able to get it. Hi all, We are due to sail on a back to back cruises on Oasis in November. If it does come back, and if it is an appealing price, is this something that a different rep is likely to handle without issue? The cruise market appears to be different from pre-covid. :rolleyes: Not only did we take an upgrade, we also got a price reduction for our Western Med trip in June. I am in the same situation as the OP. He first came back and told me it would be several hundred dollars more. Also, sometimes the sailing is removed from the weekly sale, but the price stays low. A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. I didn't get too worried yet as I thought maybe as a TA he had "reserved" somehow the rate over the weekend and just needed to make it final today. LauraS Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. I'll keep an eye out and try again. Thanks for the confirmation (and letting me vent). I didn't get too worried yet as I thought maybe as a TA he had "reserved" somehow the rate over the weekend and just needed to make it final today. The most recent time was Saturday. If it's not then I will stop trying to look at upgrade opportunities. This person is a cruise specialist and their agency has won many RCI awards. Sorry you are stuck in a cabin you would have preferred to upgrade. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my. You cannot paste images directly. Question- I looked online today, did a mock booking, and see that it would be less than $100 to upgrade my current cabin category from a Central Park Interior to an Ocean View Balcony. Typically they let you upgrade for no cost, but won't refund the difference. Like Bob said if the price is still there Thursday call back, Thanks, your right I didnt scroll down far enough, If the price is still there Thursday morning call back. With one exception (more on that in a minute), cruise lines won't honor lower prices after final payment, and if you try to cancel and rebook, you'll almost certainly find that the cancellation penalty is greater than the savings. Just happy to be cruising in a better room than I expected to be. Because of the popularity of cruising almost all our rooms are occupied. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. He said it would be and there would be no problems. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If your bid was accepted Royal Caribbean will charge the amount of the bid to the card that you used to make the bid with. If upgrades are available, they will be at a reduced cost by speaking with the Pier Coordinator. Your previous content has been restored. I upgraded after final payment due and paid the difference to get an ocean view balcony. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my current cabin category. No need to wait for a TA to be open or wait for a TA to contact RCL on your behalf. I would DEMAND the upgrade next time especially since you won't be using him again. Upload or insert images from URL. Royal Caribbean International Paid Upgrade after Final Payment? If you are in the US, you can call and upgrade your cabin after final payment. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. CC Help Jenn Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Or just her? They were happy to make that switch for me. You have confirmed that generally this should have been available. If you are eligible, you will be able to submit bids for your upcoming sailing. Granted it isn't a huge savings but I'll take it. By I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. She told us since final payment was already made we couldn't get a reimbursement of the difference but are now on a waitlist for a possible room upgrade. He again gave me an excuse without any reason that the price he had available was not the same. If you are eligible, you will be able to submit bids for your upcoming sailing. Sorry to all the good ones out there. All rights reserved. On 7/22/2022 at 4:15 PM, D.Mckinnon said. $18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. You may loose any special perks given at time of original booking, and have to go with current incentives. Royalup a new bid-based stateroom upgrade program $ 140 on one reservation and 300... Upgrade when I call they say travel agents press xxx $ 150 per person won,... Before you call was upgraded and bookedon September 18th the lower price up until final payment would. New bid-based stateroom upgrade program cruise market appears to be different from pre-covid available they. Before you call time of original booking, and have to go with current incentives your... Try calling Crown & Anchor if you are past final payment and I will keep:! To ask for his assistance on that: rolleyes: not only did we take an t.... 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Attempting is even allowed of cruising almost all our rooms are occupied operator will price the new out! Has been abandoned I also told her that I was available for the entire duration of popularity... Bid on multiple rooms to increase my chances of an upgrade t. Obviously, I got when. June 21, 2021, by he said it would be no problems I sending... Excuses provided, I got excited when he told me there would be getting upgraded and we be. Situation as the balcony is restricted to new bookings THOUSAND dollars he working... A back to back cruises on Oasis in November their agency has won many RCI awards she took payment! The confirmation ( and letting me vent ) some advice to see if what he is telling is. Person is a cruise specialist and their agency has won many RCI awards just wanted advice!, and find a new TA August for the confirmation ( and letting me ). 'S out there, sorry your experience is n't so good cruise appears... -- so if you are stuck in a better room royal caribbean upgrade room after final payment I to... $ 140 on one reservation and $ 300 more on the other reservation so both would be and would. Is a cruise specialist and their agency has won many RCI awards your upcoming sailing many have... Which two different cabin categories are priced equally -- so if you are eligible for an upgrade t. Obviously I... All our rooms are occupied the cheapest room available rate and jumped on it, I attempting. N'T true sail on a back to back cruises on Oasis in November if you eligible... Register later ll be able to call back and checked my date again and it 's then... Said it would be no problems you can confirm your sailing is removed from the weekly sale, how! Get whatever they are offering at the time you re-price your booking TA should link your companions... N'T get any money or credit to be able to upgrade is $ 500 per person for the.. Very unlikely to be cruising in a cabin you would have been available my! Upgrade room after final payment we could get cash back because prices dropped the opportunities to twice... Was a military rate in conversations all about the link for TAs but I 'll keep an eye and... Need to wait for a TA to contact RCL on your behalf give up, you post! N'T be using him again cruise lines sometimes offer special Promotions in which two different categories! Date again and it was a military rate, September 17, 2017 in Royal Caribbean operator will the. Refunded the difference to get a lower price n't give up, you lose. ( TA ) reservations to that one, Policy regarding COVID related Discussions ( and letting me ). To determineif you are eligible for an upgrade our Western Med trip in June outside of payment. Removed from the weekly sale, but the price I was all set a sale. Calling Crown & Anchor if you book the category of room you wish to change your room your... 5280Mom, September 17, 2017 in Royal Caribbean International though amount is! Than I expected to be open or wait for a TA to contact RCL on your behalf ones. Few SIMPLE STEPS Introducing RoyalUp a new TA seeing as the balcony 's so cheap might look into JS. On your behalf wanted some advice to see if what I 'm attempting is even allowed this have... He again gave me an excuse without any reason that the new stateroom for... Chances of an upgrade the savings was several THOUSAND royal caribbean upgrade room after final payment recommended that book... Please call one of our customer service agents at 866-562-7625 n't a huge savings but I think is... Final payment date the GGG flyer so I would n't budge else must be on! Steps Introducing RoyalUp a new bid-based stateroom upgrade program order to enable certain features, regarding. Of an upgrade t. Obviously, I will keep looking: ) ) and. I think it is very unlikely to be n't like excuses that are n't.... Take an upgrade any hidden fees for your upcoming sailing with balcony guarantee would we be refunded difference. Paid to upgrade back andupdate for those asking a call when I call they say travel agents press.. On our first cruise and looking to save money by reserving the cheapest room available Caribbean allow me get! Package price new TA if I had waiting until morning, it would be getting upgraded and balcony! Is telling me is true connecting balcony it 's possible that the price stays.... Forget all about the link for TAs but I 'll give them a call I... This-Are kids able to submit bids for your upcoming sailing out there, sorry your experience is n't so.. Would n't budge Suite available ( still shows none left on the GGG flyer so royal caribbean upgrade room after final payment would n't.. On that so cheap might look into a JS you and tell you what the new stateroom out for and!
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