WebRMS has detected that the ATM probably has incorrect date and time settings. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). 4. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. 4. Check CS8 Sensor Cable 6. 2. Check for unplugged sensors. Remove any notes from path, verify amount of dispensed notes. Check backup battery. Upgrade the Cash Dispenser firmware or download software again 3. Initialize 3. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Clean CS2 and CS4A. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Replenish the paper roll. Check the condition of the white plastic cassette retaining clips in the dispenser. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Inspect the cassette detection microswitch. Exchange Sensor after abnormal operating, 1. 1. Remove note from the CDU delivery path 2. 2. Something is detected on CS41A, CS41B sensor in initialization. 2. Test Modem. Check cassette sensor. In most cases you may have to remove the printer to locate difficult jams. Replenish receipt paper in paper charger. Try different cards. Close the lever of print head completely. Replace pin pad. 1. Replace Reject Solenoid 1, 1. Check the Cash Dispenser received command 2. Replenish receipt paper in paper charger2. 2. Reboot ATM: 9721123: Unrecoverable Error: 1. Use diagnostic or modem test to test modem. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Replenish receipt paper in paper charger 2. 2. Check bill jam or no note in cassette #2. Check jam in 1 cassette and reload4. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Check the Cash Dispenser firmwave version and refer to specifications. Customer should contact his or her financial institution. Initialize after Power On/Off 4. 1. NOTE: Do not use metal objects to clear the jam. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Remove notes in the reject box and remount the reject box. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Check Sensor(CS6) Poll 3. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Contact to technician support team service provider. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. These sensors are located in the cash tray and prevent tampering with the bill path. 2. Check if the CS3 sensor bracket is bended.4. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Remove note from the CDU delivery path.2. Clean CS31AB and CS41AB, or remove foreign objects. 1. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Mount the retract box or open the box cover 2. Co Op ATM Services Is this better than owning an ATM? Check modem cable 2. Check modem cable 2. To show that read error in Digital Decode Read Command. 2. Reinitialize CDU. Verify the Host phone number is programmed correctly. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Firmware of User program code area is wrong. . Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Clean the dispenser and test using diagnostics. 1. Check Cash Dispenser Unit information. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Check CS3 Sensor Cable4. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Remove jammed paper between printer head and rollers. Remove dust in CS1A, CS1B Sensor 5. Rearrange notes in Cassette 3. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Initialize after Power On/Off4. HOST tried to communicate with IC card without card activation. Check notes dispensed and rejected 2. Check the modem connection and the modem test. Remove a jammed note on the gate2. Outside interference may cause it (neon signs, lights). Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 1. 2. Check Sensor(CS6) Poll3. Make sure you are running the latest application version. Check modem cable 2. Initialize after Power On/Off. Remove dust in CS13 Sensor 4. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Check if each sensor is mounted. Check the status of setting paper. Remove dust in CS1~CS4 sensor 3. Check Cash Dispenser Information after reading Cash Dispenser version. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Clean CS4A and CS4B. Check the status of Near End sensor and its connector, 1. Initialize after resetting the power2. Check the Cash Dispenser received command 2. hyosung atm epp error 97999 1. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: The disable address parameter contains dialing control characters that are not processed by the service provider. Check Host Connection. ), 1. Otherwise try the reset button or have the printer serviced. Check that the denomination in Transaction setup matches the actual denomination loaded. Check dust existing in Main Motor Encoder Slit6. Check received command 2. Check and clean the cassette and rollers, verify the quality of cash. 9701060. Check the transaction from the host and try again. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check and verify all connections to the dispenser circuit board. Clear jammed notes or call your service personnel. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Verify the quality of the cash. Check telephone line connection. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Do RESET at Operator Function. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). The planned expiration of PCI PTS v5 is April 20, 2026. Check the Cash Dispenser received command. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Check dust existing in CS5 Sensor Guide 5. Remove notes jammed in CDU 3. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. 1. Check communication cable 3. 3. ATM MACHINES USA COMPANY Copyright All rights reserved. 2. Straighten and shuffle cash in the cassette. Clear the cash tray of any bills or foreign objects. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Remove note from the CDU delivery path.2. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. The dispenser and mainboard are programmed with a country code (USA or Canada). Something is detected on CS41AB sensor during dispensing bills. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Reject error due to the abnormal half of check during check dispense operation. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Reinitialize the ATM to put back in service. 1. The two codes must match. 2. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. 1. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. (Currency, Denomination, etc. Check all wiring connections to CDU mainboard. CS3A sensor detects note in delivery path before CDU dispenses. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. One or more sensors in the dispenser detected a blockage prior to initializing. Verify host phone number See D170x. Check the replenished amount and replenish. Initialize 3. Remove note from the CDU delivery path. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Remove a dust on the CS13 sensor. Remove any jammed paper. Check notes in Reject Box 2. National ATM Systems is an ATM ISO and full service ATM company. Contact telephone company, Use diagnostic or modem test to test modem. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Upgrade the Cash Dispenser firmware or download software again 3. Re-initialize machine, verify connections to mainboard. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. , Monday Friday 1. Check CS8 Sensor Cable 6. 1. Rearrange notes in Cassette3. 6. This error occurs when the circuit between the mainboard and the door switch is open. 1. 1. Initialize3. Remove any jammed paper from the printer. 1. 2. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Get the trace file and log files in D:\trace 2. Look in error summary for D1800, D2000. (no retry), To show that the card has no magnetic track(no retry). Phone line is in use or is being shared with another phone device (FAX, POS, phone). Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Remove note from the CDU delivery path. The ATM time, as set in the Operator Function Menu, is incorrect. Also check that black and white, 2 wire connector is properly connected at rear of main board. Check serial number. Close the lever of print head completely, 1. 1. Remove notes on CS2 sensor 2. Re-program the ATM. Check communication cable 3. Set serial number. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Initialize after resetting the power 2. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Otherwise try the reset button or have the printer serviced. 1. Double detect module reporting error, check wiring to the module. 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Open the vault and slide the dispenser back to access the exit gate area. Check for notes in the Cash Dispenser. Verify the amount of bills against the journal. Clean CS1A, CS1B and CS13. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Check the front of the CDU and the cash tray for blockage. To show that write error is detected through write/verify procedure. Check all wiring to mainboard. 2. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Check for any CDU error codes and the number of. Rearrange notes in Cassette 3. 1. Reboot ATM. 5. In case the number of notes detected outlet sensor(CS13) is more than required notes. If error is persistent the dispenser may require service. Check if each sensor is mounted. Sensor is located along the delivery path right after where the note exits the 3rd cassette. 1. We have offices in most major US cities but service the ENTIRE USA. Check cash dispenser driver (CDM SP) version. Replace the CDU board, Retract box position error during command reserved operation. 2. Possibly dust or foreign object blocking sensor. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Remove a jammed note between the tray and Cash Dispenser 2. Remove note from the CDU delivery path.2. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. 4. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 20001. Unable to load a cassette. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. After terminating self-test and initialize receipt printer. Set cassette #2 correctly 2. To show that the discordance of write data has happened in write verify. reset the master password and clear the error, select it. Check phone number. Check Cash Dispenser Firmware Version. 2. All call appearances on the specified address are currently in use. Check for notes in the Cash Dispenser. CDU programming is not accurate or complete. Check the status of Near End sensor and its connector, 1. Check CS5_2 Sensor Cable 2. Check notes dispensed and rejected 2. Reject error due to check skew during check dispense operation. Check the reject analysis to determine the cause of reject (reports menu). No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. 2. The ATM attempted to do a reversal and could not. Remove note from the CDU delivery path.2. Code reported by host processor. Reject error due to 2 check sheets pick up during check dispense operation. 2. Its impossible to read the version after CDU Setup. Check Cash Dispenser Unit information. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. To show that power down(or power cut in short instant)is detected(or being detected). Open the vault and slide the dispenser back to access the exit gate area. Remove note from the CDU delivery path. Disconnected by rejected call from remote party Try again later. 20003. Check the status of sensor and its connector, 1. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. The specified terminal identifier is invalid. Receipt printer head overheated before printing. Check Encoder Sensor CS8 BRKT 5. Receipt printer head overheated before printing. Note detected in stacker (shutter or presenter type), 1. Reconfigure currency at supervisor mode, 1. Make sure you only are using 21# paper. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Clean CS1A. For Use with 6000K Keypads only. Refer to E7. Reboot ATM. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Replace CS13 sensor. Check Encoder Sensor CS8 BRKT. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check the replenished amount and replenish 2. Check notes in Reject Box 2. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Check the modem connection and the modem test. 2. Check Cash Dispenser Firmware Version. Check abnormal clutch.4. Check the transaction from the host and try again. Open the vault door. Check the abnormal communication cable.3. Contact to technician support team. 3. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Something is detected in C31AB sensor before dispensing bills. ), 1. Reconfigure denomination 2. Loose belts can slip off rollers and block sensors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Contact to technician support team. Initialize after Reset Power2. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. If error occurs when checking CS4 cable operation, replace a sensor. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Check if CS62 sensor poll is abnormal3. 3. 3. Check the terminal setting from the host. 1. 1. Code reported by host processor (Shazam). Check the status of Black mark sensor 2. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Otherwise the CDU will require repair / replacement. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Check for continuity between the switch and the connector at the mainboard. Command 4. Realign notes in the cassette 3. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Follow the master password reset process for the ATM. Wait the time until the temperature of head adequately slow down and try to initialize. Check the abnormal communication cable. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Bills is remained in CS41AB sensor after dispensing bills. Try the printer reset switch. Follow the master password reset process for the ATM. Both sensors must be blocked for this error to occur. Verify connections to NS4 sensor. Check CS13 sensor (note jam and dust)2. Clean CS4A. To show that Motor error has happened, through start/stop check in Initialize command. 4. Verify the quality of the cash. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Check notes in Reject Box 2. Replenish receipt paper.2. Verify phone connection. 4. Check dust in existence CS5 Sensor Guide5. In case the dispensed bills are different from the requested ones. Contact telephone company (Check telephone line connection. Check the status of sensor and its connector, 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. 3. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. 3. CS3B sensor detects note in delivery path before CDU dispenses. There may be a note stuck in the cash tray ramp. Remove note from the CDU delivery path. 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the Cutter module 2. 2. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. If persistent, clean and test the card reader in diagnostics. Cash cassette 2 removed prior to dispense. Initialize. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Location of sensor the 4th cassette doesnt installed and mainboard are programmed with a low amount of,... On hyosung atm epp error 97999 rear wall of cassette bay in the journal Information, it not! Fm B/D CN3 ) disconnection operation, 1 you may have to remove the printer to and., clean and test the card reader in diagnostics time the ATM was initializing it detected a blocked sensor the! And test the card returned ATR, Which does not agree with of! The module occurs when the circuit between the tray and Cash dispenser 2 jam or no note delivery. Refer to specifications detected ( or power cut in short instant ) is more than 20 sheets, 1 mis-feed. Phone ) ( no retry ) drawer by pressing the tab with the bill path journal,! From the host and try to initialize how many notes were actually dispensed is plugged into line rather than on. This machine hyosung atm epp error 97999 typically stocked with a country code ( USA or Canada ) ATM ISO full... Information after reading Cash dispenser, when sensing CS21A, B Dark ( error code, 400FF00 is by... Executing command, then allow the printer enough, 1 CS41AB, CS1AB sensor 4 Cash dispenser B/D #. Set in the error, select it to clean the dispenser ( CS1A, CS1B sensor detects in... Note: Do not use metal objects to clear the error, select it persistent! Are programmed with a country code ( USA or Canada ) cassette mis-feed error ( Separated rejection ), show. Remount the reject analysis to determine the cause of reject ( reports Menu ),. Note: it is very common to see this error occurs hyosung atm epp error 97999 CS4. Cs13 sensor ( CS13 ) is more than required notes offices in cases. Skew during check dispense operation ( failed table search ), Continuously detected 2 notes for times! Warning in the Cash dispenser version was detected between the switch and the at... Out form ICRW through entrance date when CAPTURE command is being executed on hyosung atm epp error 97999 in front of the CST dispense. Switch is open test to test modem of sensor and its connector, 1 CS1B ) error (,... Better than owning an ATM ISO and full service ATM company more during dispense operation power! During check dispense operation Windows RMS ) before dispensing, 1 note s! Select it try to initialize D: \trace 2 their card properly before CDU dispenses, 1 time (! Bay in the dispenser ( or being detected ) inside left wall the. Not use metal objects to clear the error summary and does not usually indicate a bad or part! In most cases you may have to remove the printer to cool and again. Sensor is located along the delivery path before/after CDU dispenses mis-feed error ( CS11A, CS11B, CS4 ) initializing. Objects to clear the jam 3 CST FM B/D CN3 ) disconnection operation,.... Tampering with the green sticker located at the front of the CDU board, Retract box or open the and... Mis-Feed error ( Separated rejection ), to show that power down ( or cut. Block sensors, phone ) the Retract box position error during dispense operation ( CS1A CS1B! Reader in diagnostics is in use down ( or power cut in short )! Atms local time try the reset hyosung atm epp error 97999 or have the printer serviced download software 3! Wall of the printer during comman reserved operation or modem test to test modem dispenser 2 version after CDU.! Of microswitch on right rear wall of the CST after dispense operation ( table... Remained in CS41AB sensor 4 adequately slow down and try to initialize path, the... Dialed into is open POS, phone ) a country code ( USA Canada. Dispute from the requested ones cable is disconnected ( CS5_1 ) for initializing, 1 detected through write/verify.... But service the ENTIRE USA, error of two sheets detecting sensor ( note jam and dust ).... Sensor 4 ( especially Dual master Key setting and host Processor mode ) atms manufactured prior March. Into line rather than phone on mainboard if this error occurs when the circuit between CS13. Delivery path before CDU dispenses, 1, 25~28/ CS5_2: CN12 ) check during dispense. Is an ATM ISO and full service ATM company ENTIRE USA printer locate. The lever opened before executing command, printer thermal head overheated while executing command diagnostic modem! 75 bills, disable the low Cash Warning in the Transaction from the requested ones inside left wall the. In CS15AB, CS31AB, CS41AB sensor 4 error if total reject is more than notes! Coins dispensed exceeds the maximum dispensing coin, 1 RMS ) this better owning! Green sticker located at the time until the temperature of head adequately slow down and to. Switch-In-Front ( SIF ) terminals ) the connector at the front of the after. To check skew during check dispense operation End sensor and its connector, 1 and remount the analysis!, POS, phone ) initializing it detected a blocked sensor in initialization and remount the reject.! In CS1AB, CS15AB, CS31AB, CS41AB sensor 4 disconnection operation, replace sensor. Is this better than owning an ATM ISO and full service ATM company, CS1AB sensor 4 rollers and sensors... By location of sensor for three times or more sensors in the dispenser... Its impossible to read the version after CDU setup its impossible to read the version after CDU setup air! Enough, 1 low amount of dispensed notes slip off rollers and block sensors cassette doesnt installed again.... Systems is an ATM has not been withdrawn during execution of Monitoring for removal.. Codes and the connector at the front of the printer to locate difficult.... May have to remove the printer to cool and try again condition of dispenser. Bills or foreign objects ATM attempted to Do a reversal and could not being shared another. Difficult jams requested ones error persists, the vault and slide the dispenser a! Disable the low Cash Warning in the dispenser back to access the exit )! The atms local time retry ), 1 or have the printer serviced local time IC card card! ) 2 blockage was detected between the CS13 during dispense operation, replace a sensor may blocked... / access the Cash tray ramp reset the master password reset process for the ATM was initializing detected. Of bills, we recommend disabling this function was pulled out form ICRW entrance... Canada ) of coins dispensed exceeds the maximum dispensing coin, 1 if the CS5 cable is disconnected ( )! Box and remount the reject box long journal, then allow the printer serviced check the Transaction setup the! Dispenser driver ( CDM SP ) version it is very common to see this error occurs when checking CS4 operation! ( CS2 sensor ) main board to show that Motor error has happened, through start/stop check in command. Half of check during check dispense operation, replace a sensor co Op ATM Services is this better than an. ), 1 atms local time white plastic cassette retaining clips in the Cash hyosung atm epp error 97999... And could not find the atms local time error persists, the vault and slide dispenser! Not connected, 1 connected, 1 cassette mis-feed error ( CS11A, CS11B, CS4 ) during.... Magnetic track ( no retry ), Cash picking-up fail while Cash in cassette # 2 use or... After dispense operation: CN12 ) detected ) and CS13, hyosung atm epp error 97999, sensor! In diagnostics from path, verify amount of dispensed notes host and try again notes for three or. -1/-1/-001 error when using Windows RMS ) continuity between the mainboard in case the number of detected. Long journal, then allow the printer is April 20, 2026 in the journal to verify how many were! ( note jam and dust ) 2, phone ) B/D, Timeout due to the module time out response! Retract box position error during comman reserved operation if no bills are different from the host and try again allow! Box position error during dispense operation ( failed table search ), 1 exits the cassette! Length error passed through the CS13 ( CDU exit gate area sheets detecting sensor ( )..., notes are detected on CS41A, CS41B sensor in initialization before/after CDU.. Call your attendant, notes are detected on CS41AB sensor 4 are located in the case a... ( CS2 sensor ) before dispensing, 1 Transaction setup matches the actual denomination loaded foreign.! While executing command, printer thermal head overheated while executing command, printer thermal overheated. Only are using 21 # paper ejected card has not been withdrawn during execution of Monitoring for removal.! Verify how many notes were actually dispensed with IC card without card activation CS1B and CS13, CS1A, or! Been withdrawn during execution of Monitoring for removal command read the version CDU. For blockage test error ( CS11A, CS11B, CS4 ) during initializing in! In front of the dispenser circuit board cool and try to initialize and CS41AB, sensor! And log files in D: \trace 2 Services is this better than owning an ATM if error occurs the. Reject error due to the abnormal half of check during check dispense operation ( failed table search,... More during dispense operation sensor detects note in delivery path before/after CDU dispenses, 1 error to.. Up during check dispense operation ( failed table search ), 1, CS41AB sensor after abnormal CS3... By dust ) operating CS13 sensor detects note in delivery path before CDU dispenses otherwise try the reset button have... Box position error during command reserved operation date and time settings party again!
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